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What is infrastructure management service (IMS)
Infrastructure management service definition Infrastructure management service (IMS) is an outsourced business function that manages a company’s IT infrastructure. The purpose of infrastructure management services is to minimize problems with an organization’s IT systems and maximize the efficiency of the technology.
An IMS consists of several service components, including network monitoring and management, system administration, database administration, information security and help desk support. An IMS can perform routine maintenance as well as provide round-the-clock help desk support for server and desktop issues.
Some companies manage their own IT systems – an in-house IT department takes care of hardware and software installation, upgrades, troubleshooting and maintenance. However, many businesses now prefer to outsource at least some of these tasks to third-party providers that specialize in these functions.
